"The sad thing is that most patients have gotten used to and, in some cases, like being told what to do and how to think by their doctor. It just the way things are. This attitude is perhaps why so many patients consistently give their doctors high marks on global satisfaction surveys dealing with communications. Patients are so used to way things are that they cannot conceive of a better way of doing things."
Stephen Wilkins at Mind the Gap has a different - though complementary - commentary on doctor-patient communications from Jordan Grumet. It’s clearer than ever that to achieve ‘patient- or person-centered care’ we must focus on the fundamentals of high quality conversation and dialog.